The Social Customer Manifesto

February 20, 2007 at 7:19 pm 1 comment

I saw this on Social Customer Manifesto and thought it should be read and digested by more people.  I feel this way when buying things and I am sure that I am not alone.  

  • I want to have a say.
  • I don’t want to do business with idiots.
  • I want to know when something is wrong, and what you’re going to do to fix it.
  • I want to help shape things that I’ll find useful.
  • I want to connect with others who are working on similar problems.
  • I don’t want to be called by another salesperson. Ever. (Unless they have something useful. Then I want it yesterday.)
  • I want to buy things on my schedule, not yours. I don’t care if it’s the end of your quarter.
  • I want to know your selling process.
  • I want to tell you when you’re screwing up. Conversely, I’m happy to tell you the things that you are doing well. I may even tell you what your competitors are doing.
  • I want to do business with companies that act in a transparent and ethical manner.
  • I want to know what’s next. We’re in partnership…where should we go?

– Andy Monin

Entry filed under: Uncategorized.

GREAT BLOGS Instituitions Taking Action on Conflicts of Interest:

1 Comment Add your own

  • 1. Cute Kids Life  |  August 16, 2007 at 6:56 pm

    This is very nice and informative post. I have bookmarked your site in order to find out your post in the future.

    Reply

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