Fee or Free

December 10, 2008 at 7:53 pm 4 comments

Discussions about vendor credentialing in healthcare often include hyperbolic claims of cost and expense.   So what if we took cost to the vendor out of the equation?   What if hospitals paid for the cost of vendor credentialing, allowing vendor reps to register for free?  What would be the outcome?  If it were free, would the reps register?   If it were free, would they maintain the needed corporate or personal information?  

Well, it had been free.   Until recently, hospitals had borne the cost — direct and indirect — of tracking and credentialing vendor companies and representatives.   The result was disjointed, incomplete, and repetitive data sets that provided little value.  Policies that were only followed on paper, not in practice.   

We’ve had “free,” and it left gaps that healthcare providers can no longer accept.   Things that are free are often taken with a grain of salt.   So now healthcare systems are increasing the direct cost to the vendor companies.   By making it tangible, hopefully the commitment to participate will increase.  By leveraging the increased visibility of vendor sign-in logs and documents, vendor programs are designed to make real the control that most facilities already required in the “free” world.     

So is it the fee or the loss of “free” that truly upset the vendor reps?   No one wants to do things the hard way.   And following a defined purchasing process, accepting managed access to decision makers, and reporting visits in a facility don’t make life easier for the rep today.   If it were free, we would still have incomplete and poorly maintained data about vendors, and most reps would still be upset with the now enforced controls.  The issue isn’t the fee.   It’s the loss of free access and the shift in control to the buyer.

Entry filed under: vendor credentials. Tags: , .

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4 Comments Add your own

  • 1. steve saunders  |  January 13, 2009 at 12:09 am

    WRONG. It is all about the cost to and the lack of a benefit for the vendors.

    Vendors are certainly willing to comply to a customer’s purchasing policy. Many hospitals did not EDUCATE the reps on the policy, and even more did not ENFORCE their own policies. Professional Salespeople will comply to policies if they are known and enforced. The current trend has led to a system that charges companies for the opportunity to share information with the industry. The vendors with products to sell which help the hospitals treat the sick, are now burdened with the cost, and RECEIVE NO BENEFIT.

    Reply
  • 2. Bill Bored  |  February 3, 2009 at 8:54 pm

    Could not agree more about the lack of benefit to vendors. Questionable value to hospitals as well. Self reporting brings a pack of lies if chosen.
    Another fleecing of America perpetrated by “an ethical vision” and sounds good BS line company.
    Give me a break, it is the easiest profits to be found in medicine, an annuity paid for garbage info, paid by the people who work for a living.
    Thanks so little Vendormate, repconnect and the rest of you turds in the punchbowl!!!

    Reply
  • 3. Mike B.  |  February 17, 2009 at 5:10 pm

    Let me see if I understand this correctly: You pay someone to keep information on you that you provide to them. You pay a third party money so that you can have the opportunity to try and sell products, or provide a service to a facility that saves lives. Last time I checked, having to pay someone in order to have the OPPORTUNITY to do business with someone is extortion. This is mafia mentality, no worse than extorting money from a store owner on the block trying to make a living by selling bread, milk, and other necessary items to the people who need them. I am sorry, but what is the benefit here other than somone trying to shoehorn in on business that they do not belong in? This is another reason why the cost of healthcare keeps going up.

    Reply
  • 4. Lazy Eye In Adulthood  |  October 22, 2013 at 8:35 am

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    Reply

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