It’s Not the Economy, It’s the Relationship

July 28, 2010 at 12:27 pm Leave a comment

Jason Busch, over at Spend Matters, covers a lot ground in discussing spend management, but he consistently comes back to one theme.

Behind all the processes, data, software, analysis, there is a relationship that needs to be actively nurtured.  Nurturing that relationship is never more important than during economic turmoil. He’s starting a series of posts about managing the supplier relationship to reduce risk, drive quality, and decrease total cost that I’m sure will be interesting.

Certainly in healthcare, requirements for vendor credentialing and for access management can be implemented in a punitive way, as a check box formality, or as part of a healthy relationship.   In Dr. Phil terms, healthy relationships have clear communication about boundaries and expectations so that neither partner is surprised.   Vendor credential programs work best as just one piece of clear communication in a collaborative relationship.

Entry filed under: vendor credentials, vendor management.

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