Ensuring Vendors Take Your Program Seriously

December 20, 2010 at 3:52 pm Leave a comment

Question: How do you ensure suppliers take your vendor program seriously?

Answer:  Include the requirements in the document that establishes the relationship between you and your vendor.

Most health systems negotiate and document some type of documentation with vendors defining and solidifying the relationship.  Typically, this is a contract or a terms and conditions document provided by either party.  To ensure compliance with your vendor program, our leading health systems take two steps as part of the contracting process.

First, they add language to the contract or terms and conditions document to inform the vendor that registration is required. Second, they check to confirm that registration is completed.

Both of these practices, when part of the negotiation process, ensure that vendor companies are aware of the vendor program and are bound to be compliant via this binding document.  After all, the negotiation period is the time to put all your requirements on the table.   Both parties want to define and agree to mutually acceptable terms now.  Neither the buyers nor the sellers want surprises after the fact.

Health systems using these practices have enjoyed an increase in participation and compliance rates across the board  — from vendor registration to document compliance. Putting vendor compliance and credentialing requirements into the negotiation process ensures there is no doubt among the vendors and the reps that the health system takes this seriously.

Guest Post by Ed Zunzunegui (Ed adds:  We can provide example contract language that has been used successfully by Vendormate hospitals.)

Entry filed under: best practices, vendor compliance, vendor credentials, vendor management.

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