Joint Commission Adds Usability Test to Vendor Credentialing

March 6, 2012 at 2:37 pm 9 comments

We’ve heard more and more reports from hospitals that Joint Commission auditors are looking for a vendor compliance program even though there is no official vendor credentialing statement from The Joint Commission.  It’s no longer uncommon for Joint Commission auditors to ask whether or not a hospital has a vendor credentialing program and to ask the hospital staff to pull the records for any vendor representative currently on site.

But when Robert Wood Johnson University Hospital Hamilton (NJ) went through a recent Joint Commission audit, they got an extra request.  The auditor asked the director of materials management to print out 20 rep profiles.  The profile records needed to list the required documents as well as the compliance status.  The logic?  The auditor wanted a demonstration not only that the program was active, but also that the hospital staff knew how to use Vendormate VISION to access the information.  Fortunately, that was no problem for this hospital.

Entry filed under: Joint Commission, vendor credentialing. Tags: .

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