Is it Time for Credentialing Consulting — for Vendors?

June 1, 2012 at 7:05 pm 2 comments

Five plus years ago, hospitals began looking to outside providers to help them manage their vendor information and vendor credentials.

Today with the majority of healthcare systems working with a vendor credentialing organization, Vendormate’s customer support agents and account managers field many calls from vendor customers about health system requirements.

We hear questions such as, “Why does one credentialing agency require certain training for everybody?” Or “Does ‘ABC’ credentialing agency pull a background check every other year?”  And we hear a lot about health system policies like “Can hospitals really do an annual review on my rep?”

We hear daily that the maze of policies is confusing and that the credentialing responsibilities typically fall on an unprepared sales team, an HR manager, or sales training.

As credentialing becomes more complex, we hear from our vendor customers that it is a challenge to ensure that reps are compliant at a given health system and able to conduct their business.

As one customer said to us, “This is not my core competency, I need help.”

The fastest and most efficient way to get help outside your core competency is to find a consultant — someone with expertise and experience you don’t have.

Hospitals did it by hiring vendor credentialing companies, like Vendormate, to help them capture, credential, and monitor vendor information.

Now, Vendormate is turning the same expertise and innovation that hospitals value to helping suppliers and vendors manage their own participation through our customized credentialing consulting services.

Vendormate entered the world of credentialing consulting on the supplier side to help vendors with:

  • Policy review guidelines to ensure reps aren’t signing off on policies that can impact the sales process or the corporate entity
  • Advocacy on behalf of vendors to hospitals to remove unreasonable requirements
  • Managing immunizations and training across all the reps in a company

Vendors don’t have to build a centralized document repository to house all their reps’ documents.  They can use ours.  Vendors don’t have to create spreadsheets, calendars, or databases of immunization and training expirations.  They can use Vendormate’s application.  Vendors don’t have to wonder when their reps accessed a healthcare facility.  They can check the Vendormate records directly.

Equally important, Vendormate can provide the extra hands and expertise to set up your in-house credentialing process.  To be a hot line to answer your field staff’s questions.  To create credentialing packets that meet hospital requirements.

At Vendormate, we want to bridge the credentialing requirements of suppliers and buyers and to make this as seamless as possible.  We provide support and products that can help with the overall management of credentialing and work to keep your reps compliant with Vendormate health systems or health systems managed by another credentialing agency.

We can do this effectively and efficiently to minimize the impact on your reps, so they can do what they were hired to do — sell and service products.

That’s Credentialing Consulting for Vendors.

Guest post by Amy Leiter, VP Vendor Services, Vendormate

Entry filed under: best practices, vendor credentialing, vendor credentials, vendor management. Tags: , .

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2 Comments Add your own

  • 1. Jamie Mcdonald  |  February 17, 2013 at 7:41 pm

    The undersigned organizations propose that the following credentialing criteria for the Clinical Health Care Industry Representative (Clinical HCIR) be considered as a national standard to provide the appropriate balance among the goals of patient safety, patient and HCIR privacy, high quality care, immediate access to clinical technology, efficient communication of product information and education (provided by the HCIR) and efficient use of resources by provider institutions and vendors. The credentialing criteria detailed herein do not apply to HCIRs that should not be classified as a Clinical HCIR.

  • 2. basspig  |  August 16, 2016 at 1:23 am

    I was on my way to a successful new client relationship with Danbury Hospital in 2009, when this Vendormate stuff happened. I paid the $50 to be allowed to continue my relationship with a promising new client that was set to give me regular and good paying video production work. But soon after the Vendormate fee was paid, I received no more assignments.
    I have no criminal record, though it may have come out that I am behind on my property taxes on my home. Having lost the one good client I’ve gotten in 15 years of doing video for hire, my income didn’t increase and I have not been able to pay down the back taxes on my home.
    Thanks a lot, Vendormate.


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